Sales Administrator (m/w/d)

Job responsibilities:

• Supporting and taking on administrative tasks related to customer orders and corresponding financial and compliance documents.
• Working with existing customers to ensure that all necessary paperwork is completed prior to shipment.
• Ensuring that all necessary material samples have been identified and completed as needed and clarifying any discrepancies.
• Ensuring the timely provision of orders and invoices.
• Performing documentation checks in advance of certification audits.
• Communicating with customers regarding changes to our approvals, changes in certification status, insurance updates, or other issues.
• Serving as a central point of contact for customer questions regarding payments or other issues.
• Supporting the continuous improvement of our IT systems and processes related to our interaction with customers.
• Manage and co-ordinate dock schedule for incoming and outgoing loads.
• Establish a strong relationship with the warehouse manager and his team.
  

Qualifications/skills required for the position: 

• Degree in economics, computer science, finance, or similar.
• At least 4 years of experience in customer service.
• Excellent computer skills (EXCEL, ERP systems).
• Proficiency in both written and spoken German and English is required; other foreign languages are an advantage.
• Desire to work in a dynamic, order-oriented environment.
• High level of integrity and reliability with a strong sense of urgency and results orientation.
• Exceptional verbal and written communication skills.
• Excellent organizational skills, conscientiousness.
• Motivated, methodical, and optimistic.